Report a lost or stolen card

Report a lost or stolen card

It’s important to act quickly if your Prospera debit card or credit card is lost or stolen. Tell us right away, and then arrange to get a new card so you can get back to the fun stuff in life.

Debit card missing? Contact Prospera immediately.

Report online

1. Log in to online banking.
2. Click “account services.”
3. Click “lost/stolen debit card.”
4. Fill out the required information.

Report by phone
Call the Member Service Centre at 1 888 440 4480 during business hours
(Monday to Friday 8 am – 8 pm, and Saturday 9 am – 5 pm).

Get a replacement debit card

Now that you’ve reported your lost or stolen card, you need a new one. Choose how you get it based on how quickly you need your replacement card.

Visit a branch
Visit any Prospera branch to get a new card on the spot.
Find a branch

Receive by mail
Call 1 888 440 4480 and we’ll pop your new card in the mail.

Credit card missing? Contact Collabria immediately.

At any time of day, from any time zone, reach Collabria through their 24/7 cardholder service. Collabria is Prospera Credit Union's credit card issuer and service provider.

Within Canada and the US
Call toll-free 1 855 341 4643.

From anywhere else in the world
Call collect 1 647 252 9564.